Terms of Service for KRN HEALTH AND WELLNESS PRIVATE LIMITED

Effective Date: [Insert Effective Date]

These Terms of Service ("Terms") govern the access to and use of the dog-walking services, website, booking channels, and related offerings provided by KRN HEALTH AND WELLNESS PRIVATE LIMITED, a company incorporated under the laws of India, having its registered office at Flat No - 301, Plot No - B - 317, 318, 319, Sect, THANE, Maharashtra, India - 400614, with CIN U85192MH2018PTC312907 ("Company", "we", "us", or "our").

By booking, accessing, or using any of our services, you ("Customer", "you", or "your") agree to be bound by these Terms. If you do not agree, you must not use our services.

1. Introduction and Acceptance of Terms

These Terms constitute a legally binding agreement between you and KRN HEALTH AND WELLNESS PRIVATE LIMITED regarding the provision and use of our dog-walking services and related support services. By making a booking, confirming a service request, using our website primtyxtitbrenzer.pro, or otherwise engaging with our services, you acknowledge that you have read, understood, and accepted these Terms.

You represent and warrant that:

• you are at least the age of majority under applicable law and legally capable of entering into a binding agreement;
• you have the authority to request services for the dog(s) in your care;
• all information provided to us is true, accurate, and complete; and
• you will comply with these Terms and all applicable laws and regulations.

2. Scope of Services

KRN HEALTH AND WELLNESS PRIVATE LIMITED provides dog-walking and related pet care services, which may include, without limitation:

• Enkel daglig hundelufting;
• Lengre turer i nærområdet;
• Tur for valper med fokus på ro og sosialisering;
• Privat hundelufting for hunder som trenger ekstra oppfølging;
• Henting og levering hjemme hos kunde;
• Aktive turer med lek og mental stimulering.

Service details, duration, frequency, route, and any special instructions may be agreed upon at the time of booking or in a separate service order. We reserve the right to refuse, suspend, or modify services where necessary for safety, operational, legal, or welfare reasons.

Our services are provided on a best-efforts basis and are intended to support the general exercise, enrichment, and care of dogs. We do not provide veterinary services, grooming, training certification, or emergency medical treatment unless expressly stated otherwise in writing.

3. User Obligations and Responsibilities

You are responsible for ensuring that your dog is suitable for the requested service and does not pose an unreasonable risk to people, animals, property, or itself. You agree to:

• provide accurate information about your dog’s age, breed, temperament, behavior, medical conditions, allergies, vaccination status, parasite prevention, and any history of aggression, anxiety, escape behavior, or reactivity;
• ensure that your dog is properly licensed, vaccinated, and otherwise compliant with applicable animal welfare and local regulations;
• provide safe, secure, and accessible pickup and drop-off arrangements where applicable;
• provide all necessary equipment, including leash, collar/harness, waste bags, and any required medication or special items, unless otherwise agreed;
• inform us in advance of any special handling requirements, feeding instructions, or restrictions;
• ensure that your dog is free from contagious illness, parasites, or conditions that may endanger others;
• not request services for a dog that is injured, ill, in heat, or otherwise unsuitable for walking unless we have expressly agreed in writing;
• be available for communication during service hours and respond promptly to urgent matters;
• pay all fees when due.

You acknowledge that dogs may be exposed to ordinary risks associated with outdoor activity, including weather conditions, traffic, other animals, uneven terrain, and environmental hazards. You remain solely responsible for your dog’s health, behavior, and suitability for service.

If your dog displays aggressive, dangerous, or unmanageable behavior, we may immediately terminate or modify the service without liability, and you may remain responsible for all applicable charges and any resulting costs or damages.

4. Payment Terms and Conditions

All fees, rates, and charges will be communicated at the time of booking or through our service channels. Unless otherwise stated, prices are exclusive of applicable taxes, levies, and government charges.

Payment terms include the following:

• payment may be required in advance, at the time of booking, or upon completion of services, depending on the service arrangement;
• we may require deposits, pre-authorizations, or advance payments for recurring or premium services;
• you authorize us to charge the payment method provided for all agreed fees, cancellation charges, late fees, and other amounts due;
• failure to pay on time may result in suspension or refusal of services, and we may recover reasonable collection costs to the extent permitted by law;
• any disputed charges must be raised promptly and in good faith, with supporting details.

We reserve the right to revise pricing at any time. Any price changes will apply to future bookings and, where required, will be communicated in advance.

5. Cancellation and Refund Policy

Cancellations and rescheduling requests are subject to our availability and the following general conditions, unless a different policy is stated at the time of booking:

• cancellations made within the permitted notice period may be eligible for a full or partial refund, as specified at booking;
• late cancellations, no-shows, or cancellations after a walker has been dispatched may be charged in full or partially;
• if we are unable to perform a service due to unsafe conditions, inaccurate information, or your failure to cooperate, no refund may be due;
• refunds, if approved, will be processed using the original payment method within a reasonable period;
• recurring or package services may be subject to separate cancellation rules and non-refundable administrative fees.

We may cancel or reschedule a service due to weather, safety concerns, illness, staff unavailability, force majeure, or other operational reasons. In such cases, we will make reasonable efforts to notify you and may offer rescheduling or a refund at our discretion, subject to applicable law and the specific circumstances.

6. Liability Limitations

To the maximum extent permitted by applicable law, KRN HEALTH AND WELLNESS PRIVATE LIMITED shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of data, loss of goodwill, or business interruption, arising out of or related to the services.

Without limiting the foregoing, we are not responsible for:

• injury, illness, escape, death, or behavioral issues of your dog, except to the extent directly caused by our proven gross negligence or willful misconduct where liability cannot be excluded by law;
• damage caused by your dog to persons, animals, property, or public spaces;
• pre-existing medical conditions, undisclosed behavioral issues, or reactions to environmental factors;
• loss or damage to items supplied by you, unless caused by our proven gross negligence or willful misconduct;
• service interruptions caused by events beyond our reasonable control.

You agree to indemnify, defend, and hold harmless KRN HEALTH AND WELLNESS PRIVATE LIMITED, its directors, officers, employees, contractors, and agents from and against any claims, liabilities, losses, damages, costs, and expenses arising from:

• your breach of these Terms;
• your dog’s conduct or condition;
• your failure to disclose material information;
• your violation of applicable law or third-party rights.

Nothing in these Terms shall exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

7. Intellectual Property Rights

All content, materials, logos, text, graphics, service descriptions, website design, trademarks, trade names, and other intellectual property associated with KRN HEALTH AND WELLNESS PRIVATE LIMITED and primtyxtitbrenzer.pro are owned by or licensed to the Company and are protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use our website and materials solely for lawful personal and informational purposes related to our services. You may not copy, reproduce, modify, distribute, display, reverse engineer, or exploit any part of our intellectual property without our prior written consent.

8. Data Protection and Privacy

We may collect, use, store, and process personal data relating to you, your dog, your contact details, booking history, payment information, location information, and service preferences for the purpose of providing and improving our services, managing bookings, communicating with you, complying with legal obligations, and handling disputes.

We will handle personal data in accordance with applicable privacy and data protection laws. By using our services, you consent to such processing to the extent permitted by law.

We may share personal data with trusted service providers, payment processors, technical vendors, or authorities where necessary for service delivery, legal compliance, fraud prevention, or protection of rights and safety.

You are responsible for ensuring that any personal data you provide about third parties is shared lawfully and with appropriate authority or consent.

9. Force Majeure

We shall not be liable for any delay or failure to perform our obligations under these Terms where such delay or failure results from events beyond our reasonable control, including but not limited to:

• natural disasters, floods, storms, fire, earthquakes, or extreme weather;
• pandemics, epidemics, public health emergencies, or quarantine restrictions;
• war, terrorism, civil unrest, strikes, labor disputes, or governmental actions;
• power outages, internet failures, transport disruptions, or infrastructure failures;
• any other event that could not reasonably have been foreseen or prevented.

In such cases, we may suspend, modify, or cancel services without liability, subject to any mandatory rights you may have under applicable law.

10. Changes to Terms

We may update or modify these Terms from time to time to reflect changes in our services, business practices, legal requirements, or operational needs. Updated Terms will be posted on our website or otherwise communicated to you, and the revised version will become effective on the date specified therein.

Your continued use of our services after the effective date of any changes constitutes acceptance of the updated Terms. If you do not agree to the revised Terms, you must stop using our services.

11. Applicable Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

Subject to any mandatory legal provisions, the courts having jurisdiction over Thane, Maharashtra, India shall have exclusive jurisdiction over any dispute, claim, or proceeding arising out of or in connection with these Terms, the services, or any related matter.

12. Contact Information

If you have any questions, complaints, or requests regarding these Terms or our services, please contact:

• Company: KRN HEALTH AND WELLNESS PRIVATE LIMITED
• Registered Address: Flat No - 301, Plot No - B - 317, 318, 319, Sect, THANE, Maharashtra, India - 400614
• Email: [email protected]
• Phone: +91 22 1122 3344
• Website: primtyxtitbrenzer.pro
• CIN: U85192MH2018PTC312907

13. Severability Clause

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or if that is not possible, it shall be severed from these Terms.

The remaining provisions shall continue in full force and effect. Any failure by us to enforce any right or provision under these Terms shall not constitute a waiver of such right or provision.

By using our services, you acknowledge that you have read and understood these Terms and agree to be bound by them.