Privacy Policy

KRN HEALTH AND WELLNESS PRIVATE LIMITED (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal data of individuals who use our website, services, and related communications. This Privacy Policy explains how KRN HEALTH AND WELLNESS PRIVATE LIMITED collects, uses, discloses, transfers, stores, and protects personal data in connection with our dog-walking business and related services.

1. Introduction and Company Information

This Privacy Policy applies to personal data processed by KRN HEALTH AND WELLNESS PRIVATE LIMITED through our website primtyxtitbrenzer.pro, by phone, email, in person, and through any other means by which you interact with us.

Company name: KRN HEALTH AND WELLNESS PRIVATE LIMITED
Registered address: Flat No - 301, Plot No - B - 317, 318, 319, Sect, THANE, Maharashtra, India - 400614
Email: [email protected]
Phone: +91 22 1122 3344
CIN: U85192MH2018PTC312907
Website: primtyxtitbrenzer.pro

Our business provides dog-walking and related pet care services, including booking management, customer support, service coordination, billing, and communications with clients.

2. Data Collection and Processing

We may collect and process the following categories of personal data, depending on your interaction with us:

• Identity and contact details: name, phone number, email address, postal address, and emergency contact details.
• Service and booking information: appointment details, service preferences, walking schedules, special instructions, and feedback.
• Pet-related information: pet name, breed, age, health notes, behavioral notes, vaccination status, leash or handling instructions, and other care-related information you choose to provide.
• Payment and transaction data: billing details, payment status, invoice records, and limited transaction information necessary to process payments.
• Technical data: IP address, browser type, device information, cookies, log data, and usage information collected through our website.
• Communication data: messages, inquiries, complaints, service requests, and records of our correspondence.
• Location-related data: address or location details necessary to provide dog-walking services and coordinate service delivery.

We generally collect personal data directly from you, but we may also receive information from authorized representatives, payment providers, service partners, or publicly available sources where permitted by law.

We process personal data only to the extent necessary for legitimate business operations, service delivery, legal compliance, and the protection of our rights and the rights of our customers, staff, and pets in our care.

3. Purpose of Data Processing

We process personal data for the following purposes:

• to provide and manage dog-walking and related pet care services;
• to schedule, confirm, and coordinate bookings and service visits;
• to communicate with you regarding services, updates, reminders, and support;
• to understand and follow pet care instructions and safety requirements;
• to process payments, issue invoices, and maintain accounting records;
• to respond to inquiries, complaints, and customer service requests;
• to improve our website, services, operations, and customer experience;
• to maintain security, prevent fraud, and protect against misuse of our services;
• to comply with applicable legal, regulatory, tax, and record-keeping obligations;
• to establish, exercise, or defend legal claims;
• to send service-related notices and, where permitted, marketing communications.

4. Legal Basis for Processing

Where applicable privacy laws require a legal basis for processing, we rely on one or more of the following:

• Performance of a contract: processing necessary to provide requested services and manage our relationship with you;
• Consent: processing based on your clear permission, including optional communications or certain sensitive information you choose to provide;
• Legitimate interests: processing necessary for operating, securing, and improving our business, provided such interests are not overridden by your rights and interests;
• Legal obligation: processing necessary to comply with laws, regulations, tax rules, court orders, or lawful requests from authorities;
• Vital interests: processing necessary to protect the vital interests of you, your pet, our staff, or others in emergency situations.

Where we process special or sensitive information, such as health-related information about a pet or emergency contact information, we do so only when necessary for service delivery, safety, legal compliance, or with appropriate consent where required.

5. Data Sharing and Third Parties

We do not sell your personal data. We may share personal data with the following categories of recipients, only as necessary:

• Service providers: hosting providers, IT support, website analytics providers, communication tools, and customer management systems;
• Payment processors and financial institutions: for payment collection, refunds, fraud prevention, and transaction handling;
• Professional advisers: legal, accounting, audit, insurance, and compliance advisers;
• Operational partners: contractors or staff involved in delivering dog-walking services, subject to confidentiality and data protection obligations;
• Authorities and regulators: where required by law, court order, or lawful request;
• Emergency responders or veterinary contacts: where necessary to protect health, safety, or vital interests.

Any third party receiving personal data is expected to process it only for the agreed purpose and to maintain appropriate safeguards.

6. Data Transfer to Third Countries

Your personal data may be transferred to, stored in, or accessed from countries outside your country of residence, including jurisdictions that may have different data protection standards. Such transfers may occur when we use service providers, cloud hosting, or communication tools located outside India.

Where required by applicable law, we take appropriate measures to protect transferred personal data, which may include contractual safeguards, confidentiality commitments, access controls, and other reasonable technical and organizational measures.

7. Storage Duration

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Customer and service records: retained for the duration of the service relationship and for a reasonable period thereafter;
• Payment and accounting records: retained as required by tax, accounting, and legal obligations;
• Communication records: retained for customer support, dispute resolution, and business continuity;
• Website and technical logs: retained for security, analytics, and operational purposes for a limited period;
• Consent-based data: retained until consent is withdrawn or the data is no longer needed.

When personal data is no longer required, we will delete, anonymize, or securely archive it in accordance with applicable law and our internal retention practices.

8. User Rights

Subject to applicable law, you may have the following rights regarding your personal data:

• Access: the right to request confirmation of whether we process your personal data and to obtain a copy of that data;
• Rectification: the right to request correction of inaccurate or incomplete personal data;
• Erasure: the right to request deletion of your personal data where legally applicable;
• Restriction: the right to request that we limit processing in certain circumstances;
• Data portability: the right to receive certain data in a structured, commonly used, machine-readable format and, where feasible, have it transmitted to another controller;
• Objection: the right to object to processing based on legitimate interests or direct marketing, where applicable.

To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before responding. We will respond within the time period required by applicable law.

9. Withdrawal of Consent

Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.

You may withdraw consent by contacting us at [email protected]. If you withdraw consent, we may no longer be able to provide certain services or features that depend on that consent.

10. Right to Complain

If you believe that our processing of your personal data violates applicable privacy laws, you may have the right to lodge a complaint with the relevant supervisory authority, data protection authority, or other competent regulator in your jurisdiction.

We encourage you to contact us first so that we can try to resolve your concern directly and promptly.

11. Data Security

We implement reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, disclosure, or destruction. These measures may include:

• access controls and role-based permissions;
• confidentiality obligations for staff and contractors;
• secure storage and transmission practices;
• regular review of systems and security procedures;
• backup and recovery measures;
• monitoring for unauthorized activity and misuse.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee absolute security.

12. Contact Information

If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact:

KRN HEALTH AND WELLNESS PRIVATE LIMITED
Flat No - 301, Plot No - B - 317, 318, 319, Sect, THANE, Maharashtra, India - 400614
Email: [email protected]
Phone: +91 22 1122 3344
Website: primtyxtitbrenzer.pro

13. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or operational needs. Any updated version will be posted on our website with a revised effective date where appropriate.

Your continued use of our services after any changes become effective indicates your acknowledgment of the updated Privacy Policy, to the extent permitted by applicable law. We encourage you to review this page periodically.

Effective date: 22 April 2026